Return, Refund & Exchange Policy ♡

We want you to love your Curl & Clutch purchase! Please read our policy carefully before placing your order.

General Policy

• No return or exchange for change of mind.
• No return or exchange for wrong colour or variant selected by the customer.
• Exchange is available only for major issues such as incorrect product received or missing product.

Mandatory Requirements

• A continuous unpacking/unboxing video is mandatory for all claims.
• The video must start before opening the parcel.
• The package, shipping label, and product must be clearly visible in the video.
• The issue must be reported within 24 hours of delivery.
• Clear photos of the issue are required along with the video.

Non-Eligible Items

• Used, altered, or damaged products after delivery are not eligible for return or exchange.
• Products without an unboxing video will not be considered.

Process

All claims are subject to verification and approval by our team. To initiate a claim, please email us at curlandclutch@gmail.com with your order ID, unboxing video, and clear photos of the issue.

We will review your claim and respond within 48 hours. If approved, we will arrange a replacement or provide further instructions.